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为什么点击「唤醒主机（WOL）」无法远程开机？",[332,386,387],{},[335,388,389,341,392],{},[338,390,391],{},"排查步骤",[343,393,394,412,426,432],{},[335,395,396,399,400,403,404,407,408,411],{},[338,397,398],{},"主板 BIOS 开启 WOL","：重启播控主机进入 BIOS 设置，确认已启用 ",[352,401,402],{},"Wake on LAN","、",[352,405,406],{},"Power On By PCIE\u002FPME"," 或 ",[352,409,410],{},"网络唤醒"," 选项。",[335,413,414,417,418,421,422,425],{},[338,415,416],{},"网卡高级属性配置","：在 Windows 设备管理器中找到有线网卡属性 ->「电源管理」-> 勾选 ",[338,419,420],{},"「允许此设备唤醒计算机」"," 与 ",[338,423,424],{},"「只允许幻数据包（Magic Packet）唤醒计算机」","。",[335,427,428,431],{},[338,429,430],{},"电源状态","：远程开机仅适用于插座持续通电状态下的关机（S5）或睡眠（S3）模式；若总电源被空气开关彻底切断，则无法响应网络唤醒。",[335,433,434,437],{},[338,435,436],{},"物理连线","：WOL 唤醒依赖物理网线接入，目前绝大多数机型不支持无线 Wi-Fi 睡眠唤醒。",[379,439],{},[323,441,442],{"id":442},"播控与指令交互异常",[327,444,446],{"id":445},"_3-点击素材无法切屏或暂停播放控制按钮无响应","3. 点击素材无法切屏，或暂停\u002F播放控制按钮无响应？",[332,448,449],{},[335,450,451,341,453],{},[338,452,391],{},[343,454,455,461,467,481],{},[335,456,457,460],{},[338,458,459],{},"检查播控软件是否开启","：确认电脑上的播控软件已正常打开并处于运行状态。观察播控详情页顶部状态指示灯，若显示红色离线，说明移动端尚未与播控软件建立连通。",[335,462,463,466],{},[338,464,465],{},"确认播控软件未被拦截","：检查电脑上是否有杀毒防护或防火墙拦截了播控软件的局域网通信，建议将播控软件加入信任白名单。",[335,468,469,472,473,476,477,480],{},[338,470,471],{},"利用运行日志诊断","：进入 APP 底部导航的 ",[338,474,475],{},"「设置」"," -> ",[338,478,479],{},"「运行日志」","，观察点击控制时是否有生成对应的操作记录与回包反馈。",[335,482,483,486],{},[338,484,485],{},"重启播控服务","：若播控服务端因长久运行出现假死，可在右上角菜单中点击「重启播控服务」，或在电脑上重新打开播控软件。",[379,488],{},[327,490,492],{"id":491},"_4-播放进度条不走动或时间戳与大屏显示不一致","4. 播放进度条不走动，或时间戳与大屏显示不一致？",[332,494,495],{},[335,496,497,341,499],{},[338,498,391],{},[343,500,501,524,530],{},[335,502,503,506,507,476,509,512,513,516,517,407,520,523],{},[338,504,505],{},"检查进度刷新设置","：进入 ",[338,508,475],{},[338,510,511],{},"「基本设置」","，确认 ",[338,514,515],{},"「进度刷新间隔」"," 未被设为过长延迟（建议保持默认 ",[352,518,519],{},"1000ms",[352,521,522],{},"500ms","）。",[335,525,526,529],{},[338,527,528],{},"进度防抖机制","：当手指正在拖拽进度条时，APP 会短暂停顿来自大屏的进度更新，防止滑动时滑块来回跳变，松手后即可自动恢复实时同步。",[335,531,532,535],{},[338,533,534],{},"网络质量排查","：现场 Wi-Fi 信号较弱或存在严重同频干扰时，数据同步可能出现延迟，请尽量靠近无线 AP 热点使用。",[379,537],{},[323,539,540],{"id":540},"素材管理与文件上传问题",[327,542,544],{"id":543},"_5-素材分类列表中为空提示素材加载失败","5. 素材分类列表中为空，提示「素材加载失败」？",[332,546,547],{},[335,548,549,341,551],{},[338,550,391],{},[343,552,553,558,564],{},[335,554,555,557],{},[338,556,459],{},"：确认电脑端播控软件运行正常，且电脑未处于休眠锁屏状态。",[335,559,560,563],{},[338,561,562],{},"播控机素材目录权限","：确认播控电脑上的素材存储目录具备读写权限，未被其他软件锁定。",[335,565,566,569,570,573],{},[338,567,568],{},"点击刷新","：点击素材库右上角的 ",[338,571,572],{},"「刷新」"," 图标重新获取一次素材列表。",[379,575],{},[327,577,579],{"id":578},"_6-上传视频或大文件时提示失败或上传中途中断","6. 上传视频或大文件时提示失败或上传中途中断？",[332,581,582],{},[335,583,584,341,586],{},[338,585,391],{},[343,587,588,594,600],{},[335,589,590,593],{},[338,591,592],{},"单文件体积与超时","：移动端上传超大高清视频（如超过 2GB）容易受到 Wi-Fi 弱网长连接超时影响。建议通过现场千兆 Wi-Fi 传输，或超大工程文件优先通过局域网共享\u002FU 盘直接拷入主机。",[335,595,596,599],{},[338,597,598],{},"磁盘可用空间","：检查播控主机存储盘剩余空间是否充足。",[335,601,602,605,606,403,609,403,612,403,615,403,618,403,621,403,624,523],{},[338,603,604],{},"文件格式兼容性","：支持常见的音视频与图片容器格式（",[352,607,608],{},".mp4",[352,610,611],{},".mkv",[352,613,614],{},".avi",[352,616,617],{},".mp3",[352,619,620],{},".wav",[352,622,623],{},".jpg",[352,625,626],{},".png",[379,628],{},[323,630,631],{"id":631},"虚拟触控板故障",[327,633,635],{"id":634},"_7-触控板滑动时播控大屏上的鼠标光标不跟随移动","7. 触控板滑动时，播控大屏上的鼠标光标不跟随移动？",[332,637,638],{},[335,639,640,341,642],{},[338,641,391],{},[343,643,644,649,658],{},[335,645,646,648],{},[338,647,459],{},"：确认电脑端播控软件处于运行状态，局域网连接正常。",[335,650,651,654,655,425],{},[338,652,653],{},"以管理员身份运行（关键）","：如果播控电脑处于系统权限弹窗或特殊软件界面，普通运行的播控软件无法远程模拟鼠标。",[338,656,657],{},"请确保电脑端播控软件以「管理员身份运行」",[335,659,660,663],{},[338,661,662],{},"双屏或多屏拓展模式","：若电脑连接了多块屏幕，触控板默认控制主屏幕。如果光标在副屏，可将手指持续向副屏所在方向滑动即可跨屏。",{"title":665,"searchDepth":666,"depth":667,"links":668},"",1,2,[669,674,678,682],{"id":325,"depth":667,"text":325,"children":670},[671,673],{"id":329,"depth":672,"text":330},3,{"id":383,"depth":672,"text":384},{"id":442,"depth":667,"text":442,"children":675},[676,677],{"id":445,"depth":672,"text":446},{"id":491,"depth":672,"text":492},{"id":540,"depth":667,"text":540,"children":679},[680,681],{"id":543,"depth":672,"text":544},{"id":578,"depth":672,"text":579},{"id":631,"depth":667,"text":631,"children":683},[684],{"id":634,"depth":672,"text":635},"播控 APP 现场连接、播控指令无响应、素材上传失败与触控板异常排查指南。","md",null,{},true,{"title":70,"description":685},"hvXFjadmG1Q2rGrAZdGl9vi-2MCbWG5KbBOs6K_k6UM",[693,695],{"title":32,"path":172,"stem":173,"description":694,"children":-1},"播控 APP 的界面架构、核心功能模块与各菜单详细操作说明。",{"title":11,"path":183,"stem":184,"description":696,"children":-1},"云平台 APP 产品介绍。",1789698851184]